District Manager
Description:
Summary:
A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8Dunkin' Donuts and/or Dunkin' Donuts/Baskin Robbins combo restaurants, including recruiting,hiring, onboarding, training, management development, managing budgets and ensuring Managersand Crew are delivering great guest service and executing applicable Brand standards andprocedures in the restaurants.
Responsibilities IncludeTeam EnvironmentoResponsible for general Human Resource functions such as, but not limited to recruiting, hiring,conducting performance reviews, developing performance improvement plans, and professionaldevelopmentoEnsure appropriate training tools are utilizedOperational ExcellenceoCreate and maintain a people first culture in the restaurantoMonitor, follow up and report training progressoEnsure a safe, secure, and healthy work environment for safety, food safety, and sanitationsguidelines; comply with all applicable lawsoEnsure Brand standards, recipes and systems are executedoPrepare, complete and follow up on action plans for remodels and new restaurant openingsoLead team meetings to communicate relevant operations information, e.
g.
seasonal productsProfitabilityoIdentify and support systems to control costs and maintain budgetsoProvide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brandstandards, sales, marketing, and labor and food costsoSupport sales goals by developing action plans for seasonal forecastingoEnsure tools and systems are in place to roll out new products, systems and processesRequirements:
Skills/QualificationsoAssociate's degree in related field or equivalent in education and experienceoFluent in EnglishoMicrosoft Office proficiencyoFacilitation and presentation skillsoWritten and verbal communication skillsCompetenciesGuest FocusoUnderstands and exceeds guest expectations, needs and requirementsoDevelops and maintains guest relationshipsoDisplays a sense of urgency with guestsoSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughoResolves guest concerns by following Brand recommended guest recovery processPassion for ResultsoSets and maintains high standards for self and others, acts as a role modeloConsistently meets or exceeds goalsoContributes to the overall team performance; understands how his/her role relates to othersoSets, prioritizes and maintains focus on important activitiesoReads and interprets reports to establish goals and deliver resultsoSeeks ideas and best practices from other individuals, teams, and networks and applies thisknowledge to achieve resultsProblem Solving and Decision MakingoIdentifies and resolves issues and problemsoUses information at hand to make decisions and solve problems; includes others when necessaryoIdentifies root cause of a problem and implements a solution to prevent from recurringoEmpowers others to make decisions and resolve issuesInterpersonal Relationships & InfluenceoDevelops and maintains relationships with teamoOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsoEncourages collaboration and teamworkoLeads others; negotiates and takes effective actionBuilding Effective TeamsoIdentifies and communicates team goalsoMonitors progress, measures results and holds others accountableoCreates strong morale and engagement within the teamoAccepts responsibilities for personal and team commitmentsoRecognizes and rewards employee's strengths, accomplishments and developmentoListens to others, seeks mutual understanding and welcomes sharing of information, ideas andresources Recommended Skills Communication Decision Making English Financial Management Food Safety Forecasting Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8Dunkin' Donuts and/or Dunkin' Donuts/Baskin Robbins combo restaurants, including recruiting,hiring, onboarding, training, management development, managing budgets and ensuring Managersand Crew are delivering great guest service and executing applicable Brand standards andprocedures in the restaurants.
Responsibilities IncludeTeam EnvironmentoResponsible for general Human Resource functions such as, but not limited to recruiting, hiring,conducting performance reviews, developing performance improvement plans, and professionaldevelopmentoEnsure appropriate training tools are utilizedOperational ExcellenceoCreate and maintain a people first culture in the restaurantoMonitor, follow up and report training progressoEnsure a safe, secure, and healthy work environment for safety, food safety, and sanitationsguidelines; comply with all applicable lawsoEnsure Brand standards, recipes and systems are executedoPrepare, complete and follow up on action plans for remodels and new restaurant openingsoLead team meetings to communicate relevant operations information, e.
g.
seasonal productsProfitabilityoIdentify and support systems to control costs and maintain budgetsoProvide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brandstandards, sales, marketing, and labor and food costsoSupport sales goals by developing action plans for seasonal forecastingoEnsure tools and systems are in place to roll out new products, systems and processesRequirements:
Skills/QualificationsoAssociate's degree in related field or equivalent in education and experienceoFluent in EnglishoMicrosoft Office proficiencyoFacilitation and presentation skillsoWritten and verbal communication skillsCompetenciesGuest FocusoUnderstands and exceeds guest expectations, needs and requirementsoDevelops and maintains guest relationshipsoDisplays a sense of urgency with guestsoSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughoResolves guest concerns by following Brand recommended guest recovery processPassion for ResultsoSets and maintains high standards for self and others, acts as a role modeloConsistently meets or exceeds goalsoContributes to the overall team performance; understands how his/her role relates to othersoSets, prioritizes and maintains focus on important activitiesoReads and interprets reports to establish goals and deliver resultsoSeeks ideas and best practices from other individuals, teams, and networks and applies thisknowledge to achieve resultsProblem Solving and Decision MakingoIdentifies and resolves issues and problemsoUses information at hand to make decisions and solve problems; includes others when necessaryoIdentifies root cause of a problem and implements a solution to prevent from recurringoEmpowers others to make decisions and resolve issuesInterpersonal Relationships & InfluenceoDevelops and maintains relationships with teamoOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsoEncourages collaboration and teamworkoLeads others; negotiates and takes effective actionBuilding Effective TeamsoIdentifies and communicates team goalsoMonitors progress, measures results and holds others accountableoCreates strong morale and engagement within the teamoAccepts responsibilities for personal and team commitmentsoRecognizes and rewards employee's strengths, accomplishments and developmentoListens to others, seeks mutual understanding and welcomes sharing of information, ideas andresources Recommended Skills Communication Decision Making English Financial Management Food Safety Forecasting Estimated Salary: $20 to $28 per hour based on qualifications.
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